OHS Neighborhood Ambassador Certification

1. What is your primary responsibility as a Neighborhood Ambassador? Build trust and schedule qualified appointments Sell services Collect payments Perform inspections

2. What is the mission of OHS? Serve homeowners, build trust, and create customers for life Be the cheapest Sell the most services Beat competitors

3. Every interaction must be entered into: Knockio Excel Notes Google Calendar

4. If it isn't entered into Knockio... It didn't happen Enter it later Technician enters it Only matters if it becomes a sale

5. True / False: The Neighborhood Ambassador sells the appointment. The technician sells the service. True False

6. True / False: Every homeowner deserves respect. True False

7. What should you do immediately after booking an appointment?

8. If you don't know the answer to a homeowner's question, what should you do?

OHS Commitment I have read and understand the OHS Playbook. I agree to represent Optimized Home Services professionally.